[email protected] | AI Chatbot • AI Agent • RPA • Microsoft Copilot
Türkçe
Enterprise Chatbot & AI Chatbot Solutions

Enterprise AI Chatbot: 24/7 Customer Support and Internal Process Automation

Reduce customer service costs by up to 70% with Azure OpenAI-based enterprise chatbot solutions and provide uninterrupted support outside business hours.

Current State

Key Challenges in Customer Service and HR Processes

Time Lost on Repetitive Questions

Customer service teams spend time answering repetitive questions that account for 60-70% of incoming requests, leaving little time for strategic work.

No After-Hours Support

Customer requests outside business hours go unanswered, hurting satisfaction and causing missed opportunities.

HR's Routine Question Load

HR teams spend hours daily on leave balances, payroll details, and policy questions, with insufficient time for onboarding and strategy.

Inconsistent Information Access

Access to company policies, product information, and procedure documents is slow and inconsistent due to fragmented systems; the same question gets different answers.

Long Onboarding Process

New employee integration is long and costly; routine questions constantly require redirection to mentors or HR.

TechLink Solution

Uninterrupted Enterprise Support with TechLink AI Chatbot

Built on Azure OpenAI, ChatGPT, or OpenAI infrastructure, our enterprise chatbot connects to your existing knowledge base to deliver accurate, consistent answers.

Azure OpenAI

OpenAI infrastructure strengthened with enterprise security standards

WhatsApp

Direct customer channel integration via WhatsApp Business API

MS Teams

Internal support chatbot running inside Microsoft Teams

SharePoint RAG

RAG architecture answering with up-to-date information from company documents

Benefits

Results You Will Achieve

70%
Repetitive Question Automation

Seventy percent of routine customer and employee questions are answered by the chatbot without human intervention.

24/7
Uninterrupted Support

Customers receive instant responses 365 days a year, including weekends and public holidays.

<2 sec
Average Response Time

Customer questions are answered in under 2 seconds on average; wait times are eliminated.

15+ hrs
Weekly HR Savings

HR teams free up 15 hours per week for strategic tasks by offloading routine question answering.

+20-30 pts
Customer Satisfaction Increase

Average 20-30 point increase in NPS and CSAT scores measured within the first 3 months.

Methodology

Our Implementation Process

1
Week 1
Discovery

We analyze your current support processes, question categories, and integration needs.

2
Weeks 2-3
Design

We design conversation flows, knowledge base structure, and integration architecture.

3
Weeks 3-6
Development

We develop the chatbot, integrate channels, and complete test and improvement cycles.

4
Weeks 6-8
Go-Live

The solution goes live, your team is trained, and first-month performance reporting begins.

FAQ

Frequently Asked Questions

Yes. Integration via REST API is provided with CRM, ERP, SharePoint, Jira, and most enterprise systems. Adapter development for specialized systems is within our scope.

Full Turkish language support is provided. Azure OpenAI and GPT-4 models understand and respond in Turkish with high accuracy; fine-tuning is applied to match your corporate terminology.

All data is processed in Azure Turkey data centers and does not leave the company. SSO, MFA, and role-based access control are applied. KVKK and ISO 27001 compliant architecture is established.

Depending on project scope, go-live takes an average of 6-8 weeks. Simple projects can be completed in 4 weeks, while multi-system integration projects may extend to 10-12 weeks.

Monthly maintenance packages monitor chatbot performance, update the knowledge base, and apply model improvements. Your team can independently update content via the admin panel.

Get Started Today

In a free discovery call, let's plan together how to apply the chatbot solution to your business processes.