RPA, AI Agent and chatbot are the trio most often confused in automation — yet each is designed for a different problem. RPA is a software robot that follows fixed rules, repeating predefined steps at high volume without error — ideal for static processes like data entry or invoice processing.
A chatbot is an interface designed to communicate with users in natural language; it answers frequently asked questions but generally doesn't carry out complex operations on its own. An AI Agent goes beyond both: it decides for itself what steps are needed to reach a goal, can interact with multiple systems, and — unlike a chatbot — can perform real backend operations such as opening records, updating data or moving data between systems.
In practice, the strongest setups combine all three: the chatbot provides the interface, the AI Agent makes decisions, and RPA handles the repetitive work behind the scenes. At TechLink, we analyze your process to decide which technology, or combination, belongs where.